We do not send out products for free. You are more than welcome to help other customers by writing a review about your purchase on our website or Facebook page. We don't believe in sending out product samples for review as it can be looked at as compensation for positive reviews.
Due to the nature of the botanical products, we can not accept returns on them once opened. We do, however, offer returns within 30 days of purchase on defective mechanical items such as scales, capsule machines as well as unopened products. Return shipping is the buyers responsibility unless it is a fault of our own.
No we can not. Many of our products are not approved by the FDA for consumption and can not be sold for that purpose. We are not medical professionals and we can not provide medical advice. Our products are sold as a botanical specimen with no claims or directions for use. Please do not ask how to consume, what effects a certain herb will provide, dosage advice, etc.
If the product is listed out of stock, we do not have it in stock. We do not like to make promises on when a product will arrive because it is often unpredictable.
Many of our products come from overseas and can take time to arrive. We have been experiencing massive delays in US Customs and it makes it very difficult to determine a arrival time. Please bare with us and know that your favorite product will return soon!
We include a free random sample of Mitragyna Speciosa with every purchase. We do not send out free samples without purchase. We offer packages as small as 1oz as well as sample packs at an affordable price to try before making the move on a larger purchase.
We do not package our products to order. They are all prepackaged and ready to go for fast shipping. Unfortunately, it is cost prohibitive to open the packages and repack them.
All of our inventory is prepackaged to allow for fast order fulfillment. We do not currently offer package sizes other than what is listed on our website. We do not currently offer bulk or wholesale pricing.
Our products are all packaged in sealed, resealable, food safe Mylar barrier bags. They block all light, air, moisture and are excellent for long term storage.