Frequently Asked Questions

Due to these questions being asked very frequently, we will not respond to any question that is already answered here. We are a small, family operated company that services several thousand customers and it is just not possible to respond to them all. Should you have a question that is not answered here, feel free to email us at support@ohiobotanicals.com and we will be happy to help you out!

We occasionally offer local pickups depending on the circumstance. Customers must message our Facebook page or email us at support@ohiobotanicals.com.

All orders placed and paid for by 3 PM EST time will ship the same day Monday through Friday. Orders placed and paid for by noon will ship the same day on Saturday. Shipping labels are typically printed between 4PM and 5PM. You will receive an email with shipment tracking info once the labels are printed.

We ship via USPS and offer First Class 3-5 day, Priority 2-3 day, and Priority Express 1-2 day. ONLY Priority Mail comes with insurance! If you select First Class Mail and it is lost or stolen, we are not responsible! The extra couple of bucks for Priority Mail with insurance and faster shipping is well worth it!

  • First Class 3-5 day is $5.00
  • Priority 2-3 day is $7.75
  • Priority Express 1-2 day is $23.50

These prices may change if and when the USPS changes their current rates. We offer free First Class shipping on all orders over $75.00 after any discounts have been applied.

Absolutely! All of our shipments are shipped in ordinary USPS mailers and do not contain any markings as to what product is inside. Our return address simply lists OB LLC as the sender.

The USPS has a habit of not scanning packages into the tracking system upon arrival. If they choose to not scan the package, there won't be any updated tracking info. Please yell at the USPS, not us. We do not have any control over the USPS or their operations.

All USPS First Class and Priority Mail delivery windows are an estimate only and are not guaranteed. Please understand that Ohio Botanicals LLC does not own or operate the USPS. We always ship orders as fast as we can. We can not control how fast the USPS gets the package to you. If you have concerns with the services of the USPS, please contact them at 1-800-275-8777 or file a claim at https://www.usps.com/help/missing-mail.htm?

Occasionally the USPS will mark a package as delivered when it has not yet arrived. This is very rare. If your package states that it has been delivered and you have not yet received it, it is important that you call your local post office right away with your tracking number. If it has not actually been delivered, they can locate it for you. Also, be sure to check around the house, porch, side door, or with neighbors to make sure it wasn't left there.

No we do not.

We accept payments through Zelle, money order, and e-check!

Zelle payments can be made through your mobile banking app or through the zelle app (downloadable through your app store). You must have an active checking account to use this option.

Money orders can be purchased at several retail locations as well as your local post office! Money orders must be made out to HK ADVANCE LLC with the proper invoice total and sent to 1000 N. Chapel St., PO Box 83, Louisville, OH 44641. Please send a picture of your money order and addressed envelope to info.hkadvance@gmail.com

E-check is another form of payment method accepted through Green Money. You will be redirected for secure checkout upon hitting the submit order button. You must have an active checking account for this payment option.

Instructions for each payment method are given at checkout and when your confirmation email is sent to your email used during ordering!