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Kratom FAQs

We've compiled answers to our most frequently asked questions below to help you get information quickly and conveniently.

Still have a question? We'd love to hear from you. Whether your question is covered here or not, feel free to contact us at support@ohiobotanicals.com. Providing helpful, responsive customer service is important to us, and we'll be happy to assist.

Payment Questions

We accept payments by credit card (Visa and Mastercard), Zelle, or cash through local pick-up!
Credit Card is used by following the integration at checkout. This integration will take you through a secure NMI gateway using either your Visa or Mastercard.

Instructions for each payment method are given at checkout and when your confirmation email is sent to your email used during ordering!

Product Questions

Our products are all packaged in sealed, resealable, food safe Mylar barrier bags. They block all light, air, moisture and are excellent for long-term storage.
All of our inventory is prepackaged to allow for fast order fulfillment. We do not currently offer package sizes other than what is listed on our website. We do offer wholesale pricing to legitimate botanical businesses. Please email us to inquire.
We do not package our products to order. They are all prepackaged and ready to go for fast shipping. Unfortunately, it is cost prohibitive to open the packages and repack them.
We include a free random sample of Mitragyna Speciosa with every purchase over $50 unless you live in a restricted area. We do not send out free samples without purchase. We offer packages as small as 1oz as well as sample packs at an affordable price to try before making the move onto a larger purchase.
You can use our live chat to get a timed window of when a certain product will restock, but we try to keep all products in stock as much as possible. Please bare with us and know that your favorite product will return soon!
If the product is listed out of stock, we do not have it in stock. We do not like to make promises on when a product will arrive because it is often unpredictable. You can "subscribe" to a specific item by submitting your email in the "in-stock notifier" under the product page. This will send you an automated email when the item is restocked.
No we can not. Many of our products are not approved by the FDA for consumption and can not be sold for that purpose. We are not medical professionals and we can not provide medical advice. Our products are sold as a botanical specimen with no claims or directions for use. Please do not ask how to consume, what effects a certain herb will provide, dosage advice, etc.
Please check out our Returns Policy for more information. Return shipping is the buyer's responsibility unless it is a fault of our own.
We do not send out products for free. You are more than welcome to help other customers by writing a review about your purchase on our website or Facebook page. We do offer reward points for submitting each review! :) We don't believe in sending out product samples for review as it can be looked at as compensation for positive reviews.
We now offer wholesale services to legitimate botanical businesses. Please contact us at support@ohiobotanicals.com for serious inquiries.

Shipping Questions

We offer local pickups Monday-Friday. Customers must message our Facebook page or email us at support@ohiobotanicals.com.
We ship all orders same-day!
We ship via USPS. For USPS we offer First Class 3-5 day, Priority 2-3 day, and Priority Express 1-2 day. ONLY Priority Mail comes with insurance! If you select First Class Mail and it is lost or stolen, we are not responsible! The extra couple of bucks for Priority Mail with insurance and faster shipping is well worth it! We also utilize UPS for standard shipping.
We offer free standard shipping when orders are over $75. We also offer the following shipping options: • First Class 3-5 day is $6.00
• Priority 2-3 day is $10.50
• Priority Express 1-2 day is $31.50
These prices may change if and when the USPS changes their current rates. We offer free standard shipping on all orders over $75.00 after any discounts have been applied. Exclusions apply.
Absolutely! All of our shipments are shipped in ordinary USPS mailers and do not contain any markings as to what product is inside. Our return address simply lists OB LLC as the sender.
The USPS has a habit of not scanning packages into the tracking system upon arrival. If they choose to not scan the package, there won't be any updated tracking info. Please yell at the USPS, not us. We do not have any control over the USPS or their operations. UPS is available during the holiday season when USPS experiences issues and delays.
All USPS First Class and Priority Mail delivery windows are an estimate only and are not guaranteed. Please understand that Ohio Botanicals LLC does not own or operate the USPS. We always ship orders as fast as we can. We can not control how fast the USPS gets the package to you. If you have concerns with the services of the USPS, please contact them at 1-800-275-8777 or file a claim at https://www.usps.com/help/missing-mail.htm?
Occasionally the USPS will mark a package as delivered when it has not yet arrived. This is very rare. If your package states that it has been delivered and you have not yet received it, it is important that you call your local post office right away with your tracking number. If it has not actually been delivered, they can locate it for you. Also, be sure to check around the house, porch, side door, or with neighbors to make sure it wasn't left there.
No we do not.
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